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Hi Everyone,

On behalf of the VolunteerSriLanka (VSL) crew in Sri Lanka, I'd like to say that Steve and his support people have been working really hard on getting everything back online. It's somewhat hard for VSL as the main focal point of all tsunami volunteer coordination in Sri Lanka to get stalled since about 80% of our functions are internetworked via our site and cms. Our volunteers at refugee camps use firefox flash drives that communicate with the main cms the vsl site residing on proton to send data between camps and the VSL HQ in the south of the country and coordinate assignments with those incoming volunteers at the airport and in the capital.

Additionally we got many other I/NGOs and aid workers joining the VSL network who provide logistics for outbound teams into remote areas and donors who constantly keep checking the status of how their donations are being used by the hour. But we just want everyone at StaticHost to know that although our work is kinda' stalled on the ground, all of us (volunteers - onsite/remote) here at VSL in Sri Lanka, Bahrain, UK, US & Austalia are hoping and praying you'll get the proton server up and running soon.

It's quite unfortunate that all sites hosted on StaticHost have had about almost 2 days of downtime, but personally all i can say is stick with them, because this is probably the first time something like this has happened, and StaticHost is a really great hosting provider, one of the best for NGOs (Non Governmental Organizarions) and NPOs (Non Profit Organizations).

I hope and i'm sure they're going to get this problem fixed up asap, and being an Information Systems Specialist i do know of the tension, anxiety and stress their staff are going thru in getting back their proton server up and running.

Steve & Anthony, good luck with everything and everyone over here at VSL in Colombo (Sri Lanka) and the volunteer coordinators and project managers in Scotland (UK), Riffa (Bahrain) & Boston (US) wish you well and al the best with getting back proton up and running soon.


cheers,
Angelo Embuldeniya,
IS Specialist,
VolunteerSriLanka (VSL)

(volunteersrilanka[at]gmail.com)
 
hottweelz said:
Who's IP? For PrimHosting? PM Me if you need a temp account, subdomain to redirect DNS to temporarily
Click to expand...
no GsMen posted:

I can access the ftp again(new IP), also the cpanel, but not go directly to the sites
Click to expand...

i assumed he ment he had a new ip adress for the Proton server
 
Ah Makes sense, when the Proton Server is up, I'm sure DNS will handle any redirects... I'm sure the next update from them will be thorough.
 
StaticHost Internet Services has no plans to close down or move the customers. We are in this business for the long run, and we will work through all problems that we are confronted with.
 
I am not in contact with the datacenter, as I do not deal with them. Steve is the one that contacts them, since he handles the money (better to have one handle it then two). As soon as this is all resolved, I will be in contact with the datacenter through telephone (as soon as the information is given to me).

Please wait for Steve's update. It shouldn't be much longer than today, or we may just get a different server.
 
You said that the problem would be fixed between 5 and 6 am this morning, so far you are running over 2 hours behind. And no update to be seen. And better yet, a co-owner of the company is not even in contact with the data center. Plus he says that he will get into contact with them once the problem is solved (completly pointless once it is solved). He also says that it shouldn't be much longer than today, when just 2-days ago when I noticed the downtime when it happened I was told that the problem would be fixed in a matter of minutes.

That is what makes me mad. I am glad I am switching web space providers.
 
Anthony, I've had Steve's back this whole time... do me a favor, don't snap publicly... I understand it's very stressful, maybe take some time off and wait on Steve, comments like that will only hurt things... I can just imagine the fear and concern you both have... but don't do that again. (Just some advice from someone doing this for years)
 
Also, we have plans to add some people to our support staff as soon as this is all over. Before, Steve and I could handle all of the customers with ease. It is getting to difficult now and we will be enlisting the help of a few members that have stepped foward.
 
So what your trying to say is that you have another server (in which you have free customers) that has been running the entire time (closing in on 48 hours) the paid server has been down. And that you felt no need to notify this situation of the free server being up to your 'paying' customers, so that you could offer to restore the backup onto the working server so their businesses (like mine) could continue to run. And if you say that there is just possibly not enough space on the server where you host free customers, to be able and restore the backup for everyone, then it shows that you have your priorities messed up, you want to preserve your free customers, rather than your paying customers.

Sounds like more bad news to me.
 
We have no care of the free customers anymore, we have been waiting for the server to go down. We had no plans to move any of the paid accounts to it because it will be going down this week.
 
Although I have confidence that the situation will be resolved (when?) & StaticHost have been mostly outstanding hosts to me for several months... I'm starting to get frustrated now.
I also find Anthony's comments above suprising and dissapointing, businesses should portray professionalism regardless of what is going on behind the scenes & agree with hottweelz.

Can we please get a definitive update from Steve as to what the current situation is and expected and worse case times for the server to be up & running again?

What's the major hold-up with the OS reload?
 
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It seems that the data was not accepted correctly when we tried to start up the server after the RAM was replaced. We are trying to get it so that the data will come back without loss to the customers.
 
Stealth-Net said:
Although I have confidence that the situation will be resolved (when?) & StaticHost have been mostly outstanding hosts to me for several months... I'm starting to get frustrated now.
I also find Anthony's comments above suprising and dissapointing, businesses should portray professionalism regardless of what is going on behind the scenes & agree with hottweelz.

Can we please get a definitive update from Steve as to what the current situation and expected and worse case times for the server to up & running again?

What's the major hold-up with the OS reload?
Click to expand...

I've been asked to withdraw from this thread, while trying to deter what is evidently about to happen... which I will...

Hold out, when Steve gets back, I'm absoultely sure you will will recieve a thorough and adequate update including an ETA... All downed statichost customers have the opportunity for temporary solutions through PrimHost... as a backing from us TO StaticHost... I will say again.. I've been asked to withdraw, in which case I will.
 
We are still awaiting the OS reload to be done by our datacenter. :( For those who asked, this particular server is with Layered Technologies.

I am going to start a thread on Layered Tech's forums asking what the hold up is.


Regards,

Steve McManus.
 
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