HOSTSAVE is another rotten egg
Allow me to vent my frustrations with my former webhost.
November 07, 2000, 2:44 PM.
To the HostSave Team,
As you say that you are encountering difficulty receiving e-mail, I have no way of knowing whether you have in fact received this message. In fact, I have not received a return receipt from this same e-mail sent this morning at 10:50 am.
As such I hope you can understand why I must keep on sending this e-mail repeatedly until someone acts on my request for the IMMEDIATE CANCELLATION OF MY ACCOUNT. This problem could so easily have been avoided
if you had a CONTACT TELEPHONE # on your website long ago.
The original message is as follows:
It is very unfortunate that due to the lateness of your response to the numerous concerns I have faced over the past few days, that I now wish to cancel my account with HostSave.
Please provide for me a COMPLETE refund of the charges to my credit card bill, as you offer below.
For the record, I would like to state reasons for cancelling my account with hostsave.
1. For a problem I mailed to you one week ago, I have not received a personal response to date. I have, however, received 4 or 5 automatically generated responses which have had nothing at all to do with my problem.
I still have a copy of the e-mail sent, and the non sequitur
response for your reference.
2. My site went down for 24 hrs yesterday without any apparent reason. I could not resolve the IP address for the site, could not send mail to the pop3 accounts, could not log-in to the ftp server.
3. You do not even have a contact telelphone # at which to reach you. I sent an e-mail to support@hostsave.com specifically asking for nothing else aside from the contact #, and an e-mail was returned apologizing for the delay of the response, how the servers were down, but in the end, still failed to provide a contact #. It only proved again that HostSave does not have the answers to my questions, but rather provides answers that are entirely unrelated to my questions.
4. I have found other hosts at more affordable prices, who at least are kind enough to put their contact telephone #'s on their website, and provide better service.
Thank you.
I await your prompt response.