Clients Signup byt don't pay?

[GS-Dylan]

I have had about 4-5 peopel do this in the last 3-4 weeks. It's quite annoying. i have 2 people in my billing system right now that did this. What do you guys do when people do this? call them? email them?

 

[Decker]

Just forget about it and delete the details after about a week.

 

[JasonS]

Hey,

We have had a few people do this. If we see them unpaid in the system for over 2 weeks, we just mark the invoice/order as fraud.

 

[SC-Daniel]

Mark the order as fraud after 2 days or so and then set the account as "inactive" in my WHMCS so they do not get emails when we do a mass mailing

 

[GS-Dylan]

Alright thanks guys never though of the inactive thing I just always delete them

 

[fnixws]

YE, i think its people "testing" to see if youll activate the account before they pay. I give them 2 weeks (since paypal transfers often take 10 days) after that i delete them.

 

[jakeruston]

Just set them to inactive after a few days. Nice to have more customers in the system

 

[GS-Dylan]

Just set them to inactive after a few days. Nice to have more customers in the system

I find it as a nuisence I delete clients that have no products/services after 2 weeks. It just clutters my billing system.

 

[SC-Daniel]

WHMCS has added a new feature... "Closed" account status.

I just put all frauds on "Closed" which prevents them from ordering or logging in.