pauloaiello
New Member
Ok, on march, 18 i signed in for a new dedicated server.
Everything was OK. Setup time was less than 2 hours. Server admin asked m e 24hours to assign my additional ip addresses.
And here i am now, 13 days later. Still wating for my ip addresses that i paid por 1 MONTH (it has been already almost half a month).
It seems their support is limited to 1 answer/day, no matter what you ask. If you make 1 question and they answer you, dont even bother replying it, cause you will have the answer only next day. here are some logs from our conversation:
check out the "Time between events"
Its like im talkin to myself.
And now, my server is offline since friday with no further explainations.
I dont know if im gettin somethin for makin this public, but at least im warning new buyers.
STAY AWAY FROM UTCRAZY's COMFYHOST.
WORST SERVICE EVER
Everything was OK. Setup time was less than 2 hours. Server admin asked m e 24hours to assign my additional ip addresses.
And here i am now, 13 days later. Still wating for my ip addresses that i paid por 1 MONTH (it has been already almost half a month).
It seems their support is limited to 1 answer/day, no matter what you ask. If you make 1 question and they answer you, dont even bother replying it, cause you will have the answer only next day. here are some logs from our conversation:
Code:
Admin User Submitted: 03/27/2008 06:50:49 am
Time between events:
10 hrs 8 mins Ok, got the justification. Just waiting on confirmation. Not sure why you need different IP's to test fraud, but we'll get them to you ASAP.
Thanks
Paulo Aiello Submitted: 03/27/2008 11:09:00 am
Time between events:
4 hrs 18 mins Any chance you get me those ip's for today !??
Paulo Aiello Submitted: 03/27/2008 11:30:50 pm
Time between events:
12 hrs 21 mins what's going on ?? i've paid 100 dollars for 256 Ip's/*MONTH*
i've already lost 10 days, or 33% of 1 month. And i still have no clue about whats going on.
Paulo Aiello Submitted: 03/28/2008 03:38:13 pm
Time between events:
16 hrs 7 mins just bumping to avoid closure.
By the way, how this support works ?
1 answer / day ?
Paulo Aiello Submitted: 03/28/2008 03:38:40 pm
Time between events:
0 mins 32 hours with no answer, this is outrageous. never seem something like that.
Paulo Aiello Submitted: 03/31/2008 04:56:49 pm
Time between events:
73 hrs 18 mins im still waiting for it...check out the "Time between events"
Its like im talkin to myself.
And now, my server is offline since friday with no further explainations.
Code:
Opened Ticket Okay, im waiting 10 days for my ip addresses and now my server is offline.
I dont have answers from support, you dont have a telephone number, you dont have nothing.
I have no informations about anything, and it just keeps as it was. No news, no changes, no server and no ip addresses.
Almost half month from my sign in date and server is not as it should be yet.
I think i deserv some sort of explaination.
Paulo Aiello Submitted: 03/31/2008 04:56:18 pm
Time between events:
63 hrs 6 mins OK, so my server is still offline and noone will answer me, if nothing happens, ill start makin public complains at hosting forums. And thats not what i wantI dont know if im gettin somethin for makin this public, but at least im warning new buyers.
STAY AWAY FROM UTCRAZY's COMFYHOST.
WORST SERVICE EVER
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