Hi everyone,
I'd just like to inform you that we have
NOT disappeared, we are still here, and all data is still on our old HDD. To all customers that have had to go through this downtime, we would like to offer you two methods of compensation:
1. Free month of hosting (If you choose to stay)
2. A full refund
Now, let me explain:
Post at NamePros said:
Recently the server experienced ongoing MySQL and cPanel errors which were caused from the server running out of HDD space, so I talked with Mark and purchased an additional 120GB to add to the server, around 3-4 days after all the errors. He eventually requested my root password so he could boot the server on the new hard drive, so I gave it to him.
A few days went past, I was getting really impatient as I really needed everything up, so I sent them a few emails saying how angry I was, but still no reply. Having angry customers was really the last thing on mind, midst all the ongoing problems I've been facing, I tried going on msn for 2 straight days just to wait for Mark to come online, and what did I gain from this? absolutely nothing, unfortunately.
To add onto all the problems there have been a few riots going on where I live, people running all over the streets, white supremists, really sad.. and my friend from school was bashed to death, so that was also a hard time for me. I really hope you understand.
I feel alot better now, and have been able to go on MSN, and check a few forums, but I'd just like to let you know that everything that has happened is completely unintentional. And about the riots in Sydney, feel free to search through ninemsn.com news and I'm sure you'll find it. Yes, as a webhost I do have responsibilities, but these riots came out of nowhere, and I'm not psychic, I never knew my friend would die.
I just want to let you, and all Gayble customers know that Gayble is not going down just yet, we are still hoping that Mark will return. From the time I've known him, he's always responded to support queries in a timely manner, just now he hasn't. Maybe it's because it's christmas? maybe he's sick? I have no idea, but I will try calling him through the number on the whois.
All data is still safe and secure on the server, we are only waiting on a reply from Equonix about all these problems.
Thankfully, I have received a few replies to all the emails I've been sending Mark the past few days, and he has told me that he has just came back from his holidays. I wasn't really impressed with what he had said, he could've at least told me so I wouldn't have wasted my time hopelessly trying to contact him.
Anyways, there was also a problem on his side, there was
supposed to be staff taking care of the problems while he was gone, but they obviously haven't, which is what I'm angry about, so Mark has alot of screaming to do..
Nevertheless, I would just like to express how deeply sorry I am for all these recent issues, I really am.
NOTICE: GAYBLE CUSTOMERS
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Please contact Gayble Support at
gayblesupport@hotmail.com with the accounts you wish to be restored.
The old HDD still has the data, we've tried EVERY method possible to move the data over to the new HD, this involves ghosting, slaving, and even booting, but the data just won't move. However, there is still hope for a few accounts, so if you've hosted a website you actually spent your time on, we would be happy to restore it for you.
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Also, I never really knew you guys liked the name "Gayble"
I was actually planning to change names, but not any more.
Finally, here are some replies to the posts above:
James said:
Perhaps the reason it just disappeared was because Gayble had no clients. I wasn't a fan of the name personally.
The reason the server was down for quite some time was explained above. The HDD was overloaded due to some free hosts hosted on the server I believe, and when the time came that we bought an additional HDD the DC could not deliver promptly, and in effect we have to suffer. However, I'm happy they have given me a free month for all the troubles.
There are enough resellers on the server to cover the costs
Our shared accounts are not too popular, but we always have people coming to us for resellers.
Kindest Regards,
- Gayble Support