Now your just nit picking - when you purchase a package (like the VIAO) it should have all the necessary items to recover it yourself (basically a CD/DVD) without having to return it to the manufacturer for a simple software reload, this is obviusly not the case here.
And he could :S
Sony have done everything they are supposed to do here .......
Now i was able to restore the system before xmas using the system itself. It allow me to do it thru the boot options ....