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Removing Bad Review from Google

report the reviews if they are spammy google will remove them. But if you can just answer the bad reviews and try to resolve them they might delete your review.
I don't think you will be able to remove the reviews. You can only push the reviews down the SERPs by posting more positive reviews.
Don't think this is the correct forum for this, but I think you should respond to it, also you can flag it but unless its braking googles terms they will not delete it.