More and more people are complaining about Tera Byte lately and that's definitely a change from a few months ago, or even a year ago when everyone was saying how great they are. WELL They're not any more.
I just moved my site from Tera Byte a couple of days ago. I had an account with them for a year and the support was good. Then I upgraded to another plan less than a month ago. At that time problems were already starting . The server I was on was down at least two or three times a week, once for 7 hours! Support didn't help at all. Just said server was fine and that there were no problems. It took weeks of writing to support, almost daily, and getting short answers. Some times it took a day or two to get a response.
Finally, they admitted that there was a problem with the server I was on and that they will monitor it! At that time I had had enough. Since I was within the 30 day money back guarantee for the new plan. I requested a refund. One support person said it was no problem, then a couple of days later when I inquired again another told me that I can't get it. Then another told me that they will deduct the month I used, and implied that I should be glad that I'd get a refund at all!
I'm still writing to them about the refund and getting the cold shoulder. I've moved already to Aletia. What a relief! I wouldn't recommend Tera Byte to anyone.
I just moved my site from Tera Byte a couple of days ago. I had an account with them for a year and the support was good. Then I upgraded to another plan less than a month ago. At that time problems were already starting . The server I was on was down at least two or three times a week, once for 7 hours! Support didn't help at all. Just said server was fine and that there were no problems. It took weeks of writing to support, almost daily, and getting short answers. Some times it took a day or two to get a response.
Finally, they admitted that there was a problem with the server I was on and that they will monitor it! At that time I had had enough. Since I was within the 30 day money back guarantee for the new plan. I requested a refund. One support person said it was no problem, then a couple of days later when I inquired again another told me that I can't get it. Then another told me that they will deduct the month I used, and implied that I should be glad that I'd get a refund at all!
I'm still writing to them about the refund and getting the cold shoulder. I've moved already to Aletia. What a relief! I wouldn't recommend Tera Byte to anyone.