Yup, NS is notoriously bad. But on the bright side, register.com is notoriously good. I have three domains with them, had one with NS, and have 4 more with various OpenSRS ones. So far register.com is the best by a long shot. I ask them something, and usually get a reply (with my question answered) within an hour or so? What OpenSRS gives that level of support to its users. And remember, register.com has over 5 million domains and can still offer this level of support!