Doesn't anybody actually READ stuff these days? Here is the auction in question:
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=230590645189
I am a GE/Ericsson dealer NOT Motorola, but occasionally I get Moto or Kenwood stuff in on customer trades or whatever. I have no use for it, so I dump it on eBay for ridiculously low prices to the 2nd hand market.
I've only had one other issue like this and it was when some up tight a-hole purchased a used comcast remote control off me that I found in box of other misc electronic crap and it was missing the battery cover on the back. Once again, I mentioned that in the auction and then he proceeds to open a claim with eBay and they determine fault on the buyer (which rarely happens BTW) and he still leaves negative feedback.
I've been on eBay for over a decade and the people on there seem to be getting worse and worse.
But anyway, this a-hole puts in a "best offer" of $9 each on these, so I accept. He pays $18 for a set of chargers that retail over $50 each, so not bad for him. $18 bucks in my pocket for junk I had not use for. Everybody is happy, right? WRONG! About a week or so after delivery, I send him a reminder on eBay to leave feedback and ask if everything was alright with the transaction. Here's how our message thread went:
Me: Was everything okay with these chargers? Could you please leave feedback for us? We'll be sure to do the same for you. Thanks.
Him: Hi, Sorry for the delay, we just got back from a florida trip. When I opened the package the chargers were there but no cords? I checked back on your ebay listing and it did not say no cords? Please let me know where the cords are? Thx.
Me: I am sorry, but please review the auction page again as it says in bold letters: "NOTE: No AC adapter included." Feel free to write back and I will do what I can promptly.
Him: Hi, I went back and read the ebay ad again and finally saw where you had it in the ad.....Where you had it is not good spot, should have been at beginning of ad or more than one spot, This sucks to be me huh?
Me: I am sorry. If you want, you can send the charger back and I can refund your money to you. But please understand that I did mention the adapter was not included and made the letters bold, so the item was as described and I shipped promptly. If there's anything else I can do, please let me know.
Him: Do you have any cords that fit the 2 rapid chargers that I purchased?
Me: The AC to DC adapaters that I have vary on amperage, polarity and output voltage. The wrong adapter will fry the charger and make it useless. I also have no way of knowing for sure what will fit since I don't physically have the chargers here to verify connectivity anymore. The best bet would be to take them into Radio Shack and see what they have available in terms of wall-wart style AC adapters and see what will fit and what matches the amp requirements. There may be some here on eBay too.
Him: This was a joke buying from you. thx
Me: I am very sorry that you're not happy with the transaction, and it was certainly not intended to be a joke. Please understand that I DID send you exactly what was described in the auction. I also shipped promptly via USPS Priority mail. I have answered every email that you have sent to me promptly. I have also offered a full refund of the purchase price plus shipping, which I usually do not offer on as-is equipment. If you want to send them back, I will be happy to refund 100% of the price. I strive for 100% customer satisfaction. If you feel that I've fallen short of that, please let me know what I can do to rectify the situation. What more can I do?
Him: I will just cut my losses from you as a seller on ebay. Yes, it was a joke because I have purchased other chargers on ebay and they all included the cords and when they did not have it they made sure to say so in more than one spot on their advertisement...I had to go back 3 times to beable to find where you said it was not included, and you had it in between information in different smaller lettering, so good bye!
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=230590645189
I am a GE/Ericsson dealer NOT Motorola, but occasionally I get Moto or Kenwood stuff in on customer trades or whatever. I have no use for it, so I dump it on eBay for ridiculously low prices to the 2nd hand market.
I've only had one other issue like this and it was when some up tight a-hole purchased a used comcast remote control off me that I found in box of other misc electronic crap and it was missing the battery cover on the back. Once again, I mentioned that in the auction and then he proceeds to open a claim with eBay and they determine fault on the buyer (which rarely happens BTW) and he still leaves negative feedback.
I've been on eBay for over a decade and the people on there seem to be getting worse and worse.
But anyway, this a-hole puts in a "best offer" of $9 each on these, so I accept. He pays $18 for a set of chargers that retail over $50 each, so not bad for him. $18 bucks in my pocket for junk I had not use for. Everybody is happy, right? WRONG! About a week or so after delivery, I send him a reminder on eBay to leave feedback and ask if everything was alright with the transaction. Here's how our message thread went:
Me: Was everything okay with these chargers? Could you please leave feedback for us? We'll be sure to do the same for you. Thanks.
Him: Hi, Sorry for the delay, we just got back from a florida trip. When I opened the package the chargers were there but no cords? I checked back on your ebay listing and it did not say no cords? Please let me know where the cords are? Thx.
Me: I am sorry, but please review the auction page again as it says in bold letters: "NOTE: No AC adapter included." Feel free to write back and I will do what I can promptly.
Him: Hi, I went back and read the ebay ad again and finally saw where you had it in the ad.....Where you had it is not good spot, should have been at beginning of ad or more than one spot, This sucks to be me huh?
Me: I am sorry. If you want, you can send the charger back and I can refund your money to you. But please understand that I did mention the adapter was not included and made the letters bold, so the item was as described and I shipped promptly. If there's anything else I can do, please let me know.
Him: Do you have any cords that fit the 2 rapid chargers that I purchased?
Me: The AC to DC adapaters that I have vary on amperage, polarity and output voltage. The wrong adapter will fry the charger and make it useless. I also have no way of knowing for sure what will fit since I don't physically have the chargers here to verify connectivity anymore. The best bet would be to take them into Radio Shack and see what they have available in terms of wall-wart style AC adapters and see what will fit and what matches the amp requirements. There may be some here on eBay too.
Him: This was a joke buying from you. thx
Me: I am very sorry that you're not happy with the transaction, and it was certainly not intended to be a joke. Please understand that I DID send you exactly what was described in the auction. I also shipped promptly via USPS Priority mail. I have answered every email that you have sent to me promptly. I have also offered a full refund of the purchase price plus shipping, which I usually do not offer on as-is equipment. If you want to send them back, I will be happy to refund 100% of the price. I strive for 100% customer satisfaction. If you feel that I've fallen short of that, please let me know what I can do to rectify the situation. What more can I do?
Him: I will just cut my losses from you as a seller on ebay. Yes, it was a joke because I have purchased other chargers on ebay and they all included the cords and when they did not have it they made sure to say so in more than one spot on their advertisement...I had to go back 3 times to beable to find where you said it was not included, and you had it in between information in different smaller lettering, so good bye!
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