Recently, I signed up with Vlexo.com on a special sponsored plan. After a week or two, Vlexo's ISP suspended their dedicated server because they were emailed by SpamCop, who had discovered that many spam emails were being sent out from LifeofArts.vlexo.com. There was two days of downtime.
While this is an inconvenience, I can understand it. What I don't understand is why the owner of Vlexo decided to suspend all hosting accounts. So far, my account has been suspended since the server was brought back online. In his forum, the owner had stated that he will only unsuspended accounts he trusts and people he knows. This seems very unfair to me.
I have contacted the HelpDesk, but there has been no response. Actually, I looked at my support ticket history, and there's no history of me ever sending a ticket (which explains why I haven't received a response -- the script is broken). The forum support team has said that accounts will be examined and those who are not guilty of sending the spam emails. But my question is, why suspend all the accounts? I've never heard of a host suspending all accounts in the event of someone using theirs to send spam emails.
What do you think -- was it a rash and unfair decision, or a reasonable solution to stopping a spam account?
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Although it sounds like I do not like this host, it has been an excellent host aside from this incident. I'm still waiting for them to unsuspend my account; I don't want to go through the process of finding another host with PHP5.
While this is an inconvenience, I can understand it. What I don't understand is why the owner of Vlexo decided to suspend all hosting accounts. So far, my account has been suspended since the server was brought back online. In his forum, the owner had stated that he will only unsuspended accounts he trusts and people he knows. This seems very unfair to me.
I have contacted the HelpDesk, but there has been no response. Actually, I looked at my support ticket history, and there's no history of me ever sending a ticket (which explains why I haven't received a response -- the script is broken). The forum support team has said that accounts will be examined and those who are not guilty of sending the spam emails. But my question is, why suspend all the accounts? I've never heard of a host suspending all accounts in the event of someone using theirs to send spam emails.
What do you think -- was it a rash and unfair decision, or a reasonable solution to stopping a spam account?
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Although it sounds like I do not like this host, it has been an excellent host aside from this incident. I'm still waiting for them to unsuspend my account; I don't want to go through the process of finding another host with PHP5.
