Anyone else get this e-mail? Kinda sucks, they were such a good company in their prime, and James was a good guy.
To our beloved customers,
Due to recent complications and events occurring at TrexHost.com, our
doors will be closing. These last two years have been the most amazing,
educational years of our lives here at TrexHost, strong bonds have been
established with our customers, and we don't have to see these customer
relations end.
The reason of our closure is in part due to the absence of the owner as
many of you have become familiar with. As of this moment due to
circumstances beyond James control, we believe for the sake of our own
customers that this is the best option. We have been unable to cope with
the problems we were left with. None of us have had contact with him in over a
month and we do not believe he will return.
Over the last few months I, Michael Hobgood, and Steven Pecroni have worked
diligently in order to try to keep things running smoothly all of which
without pay. I, along with Brent Hartzell,formed a new company known as
RisingWebWorks.com,formed in early 2007, which has been growing rapidly. I am
confident our staff and quality services will exceed those formerly present
at TrexHost.com.
We would like to encourage each and every single one of you to signup with
our new company http://RisingWebWorks.com/. Once you have done this,
please open a ticket with us and include your domain/user/pass for your
account at Trexhost and modify your name servers and we will transfer your
account to our machines as soon as possible. We have full access to
Trexhost's serves while they remain online and can resolve any problems
that arise.
Benefits:
Free Transfer (We will transfer your hosting/reseller account for free)
Higher Performance Servers
Reliable & Knowledgeable Server Administrators
The server specifications are as follows:
Quad Core HarperTown 2.5ghz
2-4GB ECC Registered Ram
100MBPS Uplink
cPanel/WHM with Fantastico
Proudly housed at SoftLayer Datacenter
We may charge a little more than you currently are paying at the moment,
but because of this the performance of our servers will greatly exceed
what they have been with Trexhost, be assured though that you will receive
top of the notch hosting services and will not have issues with high
loads, slow technical support, and other various problems.
A few last points I want to mention:
- Please remember to cancel your current subscription with TrexHost.com
- Rest assured your issues will be handled as promptly as possible. If
needed, a billing date adjustment will be performed. We will work with you
to keep you online.
- There will be a few differences between TrexHost service and the service
provided here at RisingWebWorks.com. We will not, NOT tolerate
infringement of our Terms of Service. As many of you may know, Mail
spamming/ blacklists were a constant problem at TrexHost.com as the owner
previously allowed such activities on the servers which is why so many of
you cannot send emails to hotmail/yahoo/aol. You will not have the same
problem with us.
- Many of you all have dealt with Steven Pecroni and I personally, and
know that we are both of us are willing to do what is in your best
interest to keep you online. We understand your business's and websites are
important.
I realize many of you are going to have questions. Please feel free to
call our office directly at 443-569-5052 or email me
(michael@risingwebworks.com). You can also contact Steven Pecronie by
email at (steven@risingwebworks.com), or you can also chat with our live
chat technicians or submit a ticket through our client area.
It is unfortunate that Trexhost has had to close but it is in the best
interest of everyone involved for the time being. If you have any
questions please make sure to contact us. We will work with you to ensure
you are happy and things go smoothly and we will like to thank you for
your patience during these last few months.
I will look forward to those of you who choose to signup with us at
http://RisingWebWorks.com/ shortly.
Michael Hobgood
Former Vice President, Trex Technologies LLC
CEO, RisingWebWorks.com