I at no time made arrangements with you for a Free Month due to "Downtime" as, was made clear at the time, was not due to any fault on our side. It was a Datacentre issue, which was dealt with as quickly and painlessly as possible.
Just want to comment on this part.
If your customer is having an issue and it was a datacenter issue - shouldn't you still be responsible? As they are hosting through you-- not with the datacenter directly.
Thanks,
Adam