Seems they have gone again, taking a VPS down with all clients and data, no ticket responses, yada yada...
Anyone heard anything - hopefully?
Anyone heard anything - hopefully?
Staff 11/21/2011 16:56
is your ssh port set to 22 or another port
Client 11/21/2011 18:19
Which SSH port? One of my machines, VPS?
If it's the VPS then it's at default, so port 22.
Good luck accessing it though as it's been unreachable for days.
Client 11/22/2011 12:17
Still nothing then?
At least restore Virtpanel access and I'll do it myself.
Client 11/22/2011 14:46
Can someone please check the support ticket queue, and respond...
Staff 11/22/2011 15:07
Your user account has been recreated and set up machine is there but blank
Client 11/22/2011 15:20
BLANK - I hope I read that wrong.
And not much chance of me getting in without the recreated login details.
Staff 11/22/2011 15:34
The login info is eat was stored in your account
********** and the old password
Yes blank we had to recreate your account the issue is you control panel login has not been active for weeks that is several weeks we are trying to locate the vps info and database once we do we will be able to bring it back on line. As we said and you requested we recreated your login account and had to put a vps up there to ensure. The system did not purge you account since it would not have had a vps there
Client 11/22/2011 15:43
Virtpanel hasn't been logged into as it was not necessary, are you saying we must login or the VPS simply dissapears?
A blank VPS is useless, the time taken to recreate everything would obviously be wasted 'IF' you can reinstate the one you have 'lost'.
We need a timescale and explanation for this, a proper one.
Staff 11/22/2011 16:22
No! what has happened is your VPS became disassociated with your user account once that happened the system seen your username as not having a service and after 15 days deleted your username. the vps was still running up until the day you submitted your first ticket. no it has shut down and as i mentioned we are trying to find it once we are able to locate it we will reassociate it with your account and reboot it.
Client 11/22/2011 16:28
The question is still how long will this take?
Already almost a week, this is not acceptable downtime, and why in the name of all that's sane would the system delete a user after 15 days.
Staff 11/22/2011 16:35
We can not gaurentee a time that it will be fixed by now that we know the cause it will make it easier to fina resolution. I hope to have it resolved today into the begining of tomorrow. But as i said that is not a gaurentee. you are more then welcome to start uploading your backupps to the new vps if you think this would be quicker.
as to the deleting a user after 15 days do you have any idea how many old accounts there would be if the system did not purge its self after a period of time. it would be unmanageable.
Client 11/22/2011 16:45
So in short, it takes you at least a week to restore an account deleted by your 'system' and that is because you have so many 'old accounts' you can't manage them.
Poor doesn't even start to describe that explanation, unless your saying your customers are leaving by their thousands.
Get the VPS up so we can remove our data, then we will be in touch.
PLEASE ENSURE REPLY NOTIFICATIONS ARE ENABLED AS WE HAVE TO CONTINUALLY CHECK THIS TICKET FOR RESPONSES.
Staff 11/22/2011 16:59
Actually after that response we are deciding to terminate your account. you have been riding on a free account since january have not paid hostd8 a single penny never had an issue untill the month it comes to pay and all the sudden your vps dissapears and then the account is closed due to an inactive account. you can take and twist what we have setup to sound like what you want. this does not excuse your lack of preperation and planning to back up your information and being prepared for a disaster recovery. You know as well as we do software is unreliable and things happen that is why you should always have backups.
at this point all techs have been pulled off recovering your VPS and your account is being closed as you read this no further comunication will be passed. thank you and good luck in all you do.
Badly spelled, bad grammar and no idea that TOS doesn't include incompetence and failure to be capable to provide what is advertised :lol:Joe baxter
Staff 11/22/2011 22:46
As per our terms and conditions your service can be canceled and terminated at any momnet. also per the terms any legal action you take and cost we endure to this fact will have to be covered by you. eg. Lawyers, court cost travel. as per the VPS is has been destroyed and due to terms and conditions you agreeded to then we do not have to put this information out for any type of download.