JSHOST down

[darkstarh]

Ive recently paid for space and domain name, around 2 weeks ago and it seems to be down. This is the second time, can't access my site or http://www.jshosts.com/. Is it worth staying with this company?!

 

[Peo]

Can you post here or email me the domain name you have hosted with them?

 

[[JSH]John]

We're currently having a problem with one of our servers and are working to resolve it as soon as possible.

We suspect it's a client that wasn't happy having a directory removed for causing excessive CPU yesterday but are currently working with the DC to have this resolved.

We're able to login via KVMoIP but the cPanel services don't appear to be starting. More information will be provided once available.

Any furthur information will be posted on our status blog: http://www.jshstatus.co.uk

 

[Jan]

Any further update John?

 

[[JSH]John]

The datacentre are running some tests on the server now. They think it may be a memory issue but need to be certain.

 

[Jan]

How long is that expected to take?

 

[[JSH]John]

I'm waiting for a response from them.

 

[[JSH]John]

For those affected, an update has been posted on our status blog.

http://jshstatus.co.uk/2009/04/18/all-problems-resolved/

All services are back to normal. VPS and Dedicated Server clients were not affected.

 

[Jan]

Broken again? :S

 

[Stealth-Net]

It seems to be.. my sites are still down along with the JSHost site/client area.

EDIT: Everything appears to be working now.

 

[[JSH]John]

We had a network card fail which has been replaced by our datacentre. Sorry for the inconvenience.

 

[kumarsaran]

Good to see Hosting comapny participation in forums.

IS that the problem solved ? Must be

Happy hosting

 

[Stealth-Net]

There seems to be another outage - I've not checked my sites all weekend but believe it only to have occurred today.

I've submitted support requests via the status-blog, so look forward to hearing from you shortly John.

 

[[JSH]John]

There was a small outage today while a customers account was suspended for causing excessive CPU usage. Downtime shouldn't have been more than a few minutes. We have our management company looking into this as PRM should have killed the processes.

 

[Stealth-Net]

All resolved - thanks John. Really happy with the level of support provided by you guys.

 

[moneyballs2]

Seem to be having a problem accessing my site and the JSHosts homepage, any ideas what's up?

 

[Jan]

I can reach their site fine.

 

[[JSH]John]

Clients IP was temporarily banned for entering incorrect passwords multiple times. I've explained how to contact us if they can't reach the site (email support from email address they signed up from).

Basically, a new firewall was installed today which brings more security and has really improved the server load (CSF for those interested).