Heres what has been going on with me and RTG for a few months now.
I ordered my server at the beginning of August. I told them I wanted Windows installed on it instead of CentOS and cPanel. It takes them about 5 days to get me my server but it only came with CentOS (without even cPanel). I sent a message to Brendan and told him it wasnt Windows but he kept saying that it was windows even though i managed to SSH into the server.
Anyways, i then told him to just leave CentOS installed and install cPanel on it. They did that and it was fine for one day. The next day i couldnt access my server at all, and couldnt even SSH into it. Brendan told me that it was working where he was living and told me to try from another country/ISP. So I asked one of my friends online from another country to try it and it also wouldnt work. I kept telling Brendan it wouldnt work. Finally he said that there was a problem with a server and they would have to reload the OS. I waited for about a week for that to happen and after seeing that they didnt complete the OS reload i decided to ask for a refund.
Now here comes the even more annoying part. I put in a claim with Paypal. Paypal decided in my favour but Paypal told me that they couldnt refund me because there was not enough funds in RTGs account. I told Brendan that and he said that there were enough funds in their account and that Paypal was lieing.
I kept on telling Brendan that I want my refund and that it was not my fault if he was having trouble with Paypal. Finally in the beginning of October he realized that it was not my fault and told me that he will issue a refund in October. So today i went to see when he was going to refund my account and realized that he had deleted my account from their billing and support centre. I then created another account in their billing and support centre and asked him about my refund. He again told me that it was Paypals fault and because there was a claim he could not refund me.
I went to reply to him, only to find that my IP has been banned.
Thank you RTG for making me wait 3 months without getting anything and making me lose $177.
To all the others- Beware of this company, i recommend that you dont deal with them at all.
To heymrdj: I warned you people that i would make this public, and you guys kept me waiting for 3 months without doing anything about it.
I ordered my server at the beginning of August. I told them I wanted Windows installed on it instead of CentOS and cPanel. It takes them about 5 days to get me my server but it only came with CentOS (without even cPanel). I sent a message to Brendan and told him it wasnt Windows but he kept saying that it was windows even though i managed to SSH into the server.
Anyways, i then told him to just leave CentOS installed and install cPanel on it. They did that and it was fine for one day. The next day i couldnt access my server at all, and couldnt even SSH into it. Brendan told me that it was working where he was living and told me to try from another country/ISP. So I asked one of my friends online from another country to try it and it also wouldnt work. I kept telling Brendan it wouldnt work. Finally he said that there was a problem with a server and they would have to reload the OS. I waited for about a week for that to happen and after seeing that they didnt complete the OS reload i decided to ask for a refund.
Now here comes the even more annoying part. I put in a claim with Paypal. Paypal decided in my favour but Paypal told me that they couldnt refund me because there was not enough funds in RTGs account. I told Brendan that and he said that there were enough funds in their account and that Paypal was lieing.
I kept on telling Brendan that I want my refund and that it was not my fault if he was having trouble with Paypal. Finally in the beginning of October he realized that it was not my fault and told me that he will issue a refund in October. So today i went to see when he was going to refund my account and realized that he had deleted my account from their billing and support centre. I then created another account in their billing and support centre and asked him about my refund. He again told me that it was Paypals fault and because there was a claim he could not refund me.
I went to reply to him, only to find that my IP has been banned.
Thank you RTG for making me wait 3 months without getting anything and making me lose $177.
To all the others- Beware of this company, i recommend that you dont deal with them at all.
To heymrdj: I warned you people that i would make this public, and you guys kept me waiting for 3 months without doing anything about it.
