PN Billing Department said:
We never recieved a payment from you for the month of July, thus why we had to terminate your account on 7/30. Last payment we recieved from you was on 6/7/2006. We sent you serveral warnings/payment reminders, but we didn't hear back from you. Thus why, we had to eventually terminate your account.
Blitz-Host said:
well having spoken to them they have now terminated my account due to non payment when i did not recive any of the e-mails they said they sent out
"Termination" only occurs after many weeks of our failed attempts of getting in touch with you. We always send out multiple notices, warnings, and information on getting back your account, should you choose to do so. With this whole process you get at least 2 weeks to react, or more if you decide to contact us with a valid reason. Thus, in your case, it seems your main account email is the domain you hosted with a faulty mail server, and probably the reason you did not receive emails properly. If you notify us of a change of address, this can usually be resolved quickly, but obviously you need to contact us first, we don't go running after you.
Moreover, your abusive language used in your support replies, and threats of posting 'reviews' is not going to help your case. The case is CLEAR and SIMPLE, as per our Terms of Service policies: you exceeded the grace period for account restoration, and we are not responsible for your blunders and loss of data that you caused by late payments or refusal to contact us for more than a month
ahmed4chat said:
i never like polurnet
Like that has a lot to do with the thread.... go to school and learn grammar, that is what you should "like"
polurnet admin is away till sept 4th according to namepros so would be pointless..(i think its only the admin who visists namepros)
Yep, but there are plenty of other staff available to contact directly on our site. You don't need to do a whole lot to send an email to the appropriate billing department to get similar issues resolved, so public forums should be used as a last resort, not for self-created problems
ecsportal said:
Post a bad review =P On Namepros
So you're blindly assuming details with a one-sided story whereby the customer did not follow the standard procedures to contact us, even after our attempts to get in touch with them? Running after hundreds of clients is not feasible if they don't heed our warnings. Jeez, and people like you seem to run a "hosting company" badmouthing other hosts in hopes of getting attention, as if anyone would care about such a false review