@INVIHO, I have implemented a "leave all clients happy or refunded" policy in case of unsatisfaction with our service. I'd be glad to solve all your problems up to now if you can send over your client information via PM or e-mail - if you are not a current client and you are willing to give us another try, let me know - I'd be happy to give you a free trial so you can try us out.
We have made very big investments in our support, now we have more than 2 times the staff on support than we had just a few months ago and all outsourced support has been removed. Our network has also been upgraded significantly, just a week ago we added 10Gbps Tiscali to our network mix.
I have been working extremly hard to fight the image of the "old" Vectoral and for this reason I put myself out there and invite anyone, friend or foe, to give input - be it good or bad - on our service directly to me at chris.coughlin (at) vectoral.info