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www.geekrack.net is the WORST PLACE EVER!

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So they lied to you about having submitted a ticket to their provider?

2/25/2008 4:57:20 PM support@geekrack.net XPLHost - Ryan No body is avoiding anything with you
2/25/2008 4:57:41 PM support@geekrack.net XPLHost - Ryan I will deal with burst not you
Click to expand...

This is where support@geekrack.net is wrong. You deal with the customer.

Re: GR having 5 workers here - I doubt they are fully legally employed salary staff. Probably earning commissions on sales leads.
 
I'm sure GR is doing wonders for the majority of their clients but from this thread and incident alone I would say that support@geekrack.net should have treated the situation a bit different. No need to freak out just because he found out where you are reselling from...people aren't dumb. It's not like you were trying to spin GR off as having its own DC; so just relax.

And staff directly reflects the company so it has everything to do with anything related to the company. It can be argued and has been by many that HR is probably the biggest source of success and failure of businesses. Cross branding just gets messy...heh. Like MCT's post about GR, it would seem to be a good review for GR EXCEPT for the fact that he is working for them which makes me to takes everything he says about GR with a grain of salt.

Anyways, I feel heat coming on from the 5 GR people heh.
 
Let me add a few things regarding this matter. When the client ordered the server he stated via im that he wanted it setup for "openvz". He never stated an exact partition scheme that he wanted etc.

He then recieves his server and attempts to install HyperVM i believe it was and discovers one of the partitions were not large enough to actually complete this. So he opens a ticket as you all see here and i did inform him that normally we do charge for OS reloads however i would waive it for him and get it done.

Sent off the order to have the server reloaded, While the order is in process this client takes it upon themselves to contact burst. Burst then advises them there wasnt a ticket open for it. There was in fact a ticket in stating an OS reload but of course this could take time depending on new orders in que as well as other clients tickets in front of his.

I did express some dismay that Burst has been speaking with our customers direcly as a matter of privacy on our end. However i never stated that i was going to yell at the VP.

Prior to us actually getting the OS reload completed this client goes to PayPal and opens a dispute. At this time i responded to the PayPal complaint and contacted the customer via msn in which he stated he would like to cancel.

So of course im not going to reload the system and there is an open dispute on the account.

This user isnt going over everything that was stated via msn etc so in the next couple of posts i will post our conversations.

As i stated before he then opened a PayPal dispute stating that he did not recieve his item. I have taken the liberty of posting a screenshot for review as well.

 
Last edited:
Code: 
Session Start: Thursday, February 21, 2008
support@geekrack.net (support@geekrack.net) 
XPLHost - Ryan (ryan@xplhost.com) 
Support @ Pixel14.com (support@pixel14.com) 
(1:29 PM) Support @ Pixel1: Hey, Shequita 
(1:30 PM) support@geekrack: Hello 
(1:30 PM) Support @ Pixel1: Here is my friend. He is looking for a dedicated 
(1:30 PM) Support @ Pixel1: Can you help him? 
(1:30 PM) support@geekrack: Absolutely, 
(1:30 PM) XPLHost - Ryan: do you guys re-sell through someone or do you have your own servers? 
(1:30 PM) support@geekrack: We are a burst.net reseller with approximately 186 servers online 
(1:31 PM) XPLHost - Ryan: ok 
(1:31 PM) XPLHost - Ryan: where are your servers located 
(1:31 PM) support@geekrack: Scranton, PA 
(1:31 PM) XPLHost - Ryan: awsome 
(1:31 PM) XPLHost - Ryan: do you guys offer support? 
(1:31 PM) XPLHost - Ryan: or are they managed? 
(1:32 PM) Support @ Pixel1: Damn, My server is down 
(1:32 PM) Support @ Pixel1: Where is jordan when i need him lol 
(1:32 PM) support@geekrack: We sure do, if you need help with an item  we will be more than hapy to help 
(1:32 PM) support@geekrack: We offer to levels of management 
(1:32 PM) support@geekrack: You can view there here http://geekrack.net/managed.php 
(1:33 PM) XPLHost - Ryan: ok 
(1:33 PM) XPLHost - Ryan: are you able to give me some sort of deal? 
(1:33 PM) XPLHost - Ryan: on the server 
(1:33 PM) support@geekrack: Sure what are you looking for? 
(1:33 PM) XPLHost - Ryan: Intel Pentium 4 2.4GHZ 
(1:33 PM) Support @ Pixel1: he wants to resell VPS servers too 
(1:34 PM) XPLHost - Ryan: im buying the server so that i can sell my own VPS servers 
(1:34 PM) support@geekrack: Ahh ok, what budget do you have in mind? 
(1:34 PM) XPLHost - Ryan: under $50.00 
(1:35 PM) support@geekrack: I have Pentium D 3.0 GHZ|1GB RAM|250 GB HDD|2000 GB BANDWIDTH|5 IPs $49.99 
(1:35 PM) XPLHost - Ryan: would you be able to take a chunk off and make it $40.00 even? 
(1:36 PM) support@geekrack: I probably wouldnt be ablee to discount this one any more since its discounted so heavily already 
(1:36 PM) support@geekrack: Its normally 79.99 but that is a special we have running at the moment 
(1:36 PM) XPLHost - Ryan: ok, well how about this,  could you just add 5 extra ip addresses on for free? 
(1:36 PM) XPLHost - Ryan: so i would get 10 IP addresses 
(1:37 PM) XPLHost - Ryan: and the server for $49.99 
(1:37 PM) support@geekrack: We only do addtl blocks of IPs by the 10 
(1:38 PM) XPLHost - Ryan: how much does a block of 10 cost? 
(1:38 PM) support@geekrack: And those are 5 per month 
(1:38 PM) XPLHost - Ryan: would you be able to throw that in for free? 
(1:38 PM) XPLHost - Ryan: and i will be sure to get you business 
(1:38 PM) XPLHost - Ryan: I will recomend people looking for dedicated servers to you 
(1:39 PM) support@geekrack: I can do that for you no problem 
(1:39 PM) ryan@xplhost.com: ok, then i will take it 
(1:39 PM) ryan@xplhost.com: when you have the server set up, can you have it set up for a openVZ network? 
(1:40 PM) support@geekrack: which software do you plan on going with? 
(1:40 PM) ryan@xplhost.com: HyperVM 
(1:41 PM) ryan@xplhost.com: how long will it take to have this setup? 
(1:42 PM) support@geekrack: We advise 24-72 hours on setup however they normally deploy within 48 hours 
(1:42 PM) ryan@xplhost.com: ok 
(1:42 PM) ryan@xplhost.com: do you guys accept credit card? 
(1:43 PM) support@geekrack: We sure do, all credit cards are processed through 2Checkout 
(1:43 PM) ryan@xplhost.com: ah, my card doesnt work through 2checkout 
(1:43 PM) ryan@xplhost.com: could i pay with it via paypal? 
(1:43 PM) Support @ Pixel1: yeah.. 
(1:44 PM) ryan@xplhost.com: ok, well lets get the ball going  
(1:44 PM) support@geekrack: Ok one sec ill get you the order link 
(1:44 PM) ryan@xplhost.com: i was gonna get it through jagarpc but they were only giving me a Pentium Celeron 2.4GHz 1 GB ram 160 GB hard Drive 75.00/month 
(1:45 PM) ryan@xplhost.com: so you guys are ALOT better 
(1:45 PM) Support @ Pixel1: yeah GR is excellent 
(1:45 PM) support@geekrack:  
(1:45 PM) ryan@xplhost.com: will this be able to host VPSes 
(1:45 PM) support@geekrack: Oh yeah it can handle it 
(1:45 PM) ryan@xplhost.com: how many would you say i could put on it, i heard with openVZ you can oversell 
(1:47 PM) ryan@xplhost.com: quick questino, is this the server under the specials? 
(1:48 PM) support@geekrack: This one hasnt even been listed as of yet 
(1:48 PM) ryan@xplhost.com: ok, i was gonna say, it says that it has 2 GB ram 
(1:48 PM) ryan@xplhost.com: is the ram updatable in the future? 
(1:48 PM) support@geekrack: Of course, just let us know and we will get it upgraded for you 
(1:49 PM) ryan@xplhost.com: ok, are you making the signup link right now? 
(1:50 PM) Support @ Pixel1: think so 
(1:50 PM) ryan@xplhost.com: good  
(1:50 PM) ryan@xplhost.com: kinda over what i wanted to spend, but 
(1:51 PM) ryan@xplhost.com: it will work for now 
(1:51 PM) ryan@xplhost.com: u know, then we can offer VPS servers 
(1:51 PM) ryan@xplhost.com: with like first month 50% off and stuff 
(1:51 PM) Support @ Pixel1: yh 
(1:51 PM) support@geekrack: https://geekrackportal.net/cart.php?a=add&pid=78 
(1:51 PM) ryan@xplhost.com: shequtia, can i also get a cPanel VPS license 
(1:52 PM) ryan@xplhost.com: i know that they are cheaper than the regular licenses 
(1:52 PM) support@geekrack: Yes, VPS license on cPanel is 15.99 per month 
(1:52 PM) ryan@xplhost.com: are you able to give me some sort of discount on that by any chance, im trying to stay as close to my budget as possible 
(1:53 PM) ryan@xplhost.com: i will be a long term customer 
(1:53 PM) support@geekrack: i can do them for 9.99 for you 
(1:53 PM) ryan@xplhost.com: ok, i would like to add 1 to my order 
(1:54 PM) ryan@xplhost.com: is it a option in there? 
(1:54 PM) support@geekrack: Actually there isnt Its a addon that ill place on the account once its active. 
(1:55 PM) ryan@xplhost.com: but how will i pay for it? 
(1:55 PM) ryan@xplhost.com: do you have a phone number i can call and talk to you at, i have a fiew other questions too 
(1:56 PM) support@geekrack: unfortunately not at the moment we are actually waiting for our pbx system to come in 
(1:56 PM) Support @ Pixel1: ok 
(1:57 PM) ryan@xplhost.com: what about the contact phone numbers on your website 
(1:57 PM) ryan@xplhost.com: sales 
(1:59 PM) support@geekrack: Thats down until it gets re-routed 
(1:59 PM) ryan@xplhost.com: ok 
(2:00 PM) ryan@xplhost.com: well, how should i do this, im gonna be setting up the VPS software in the server 
(2:00 PM) ryan@xplhost.com: and one of the VPSes will be mine for my shared and reseller hosting accounts 
(2:00 PM) ryan@xplhost.com: what should i set the main server node nameservers and hostname too 
(2:01 PM) support@geekrack: Depends on how you want your naming schemes 
(2:01 PM) ryan@xplhost.com: how should i do it? 
(2:01 PM) support@geekrack: All of our nodes are named host100.geekrack.net etc 
(2:01 PM) support@geekrack: then our second one is host101 
(2:01 PM) support@geekrack: easier to track 
(2:01 PM) ryan@xplhost.com: ok 
(2:01 PM) ryan@xplhost.com: so ill do 
(2:01 PM) ryan@xplhost.com: host100.xplhost.com 
(2:01 PM) ryan@xplhost.com: ? 
(2:02 PM) Support @ Pixel1: your choice 
(2:02 PM) support@geekrack: yeah thats fine 
(2:02 PM) ryan@xplhost.com: what should i do the nameservers as? 
(2:03 PM) support@geekrack: dns1. and dns2. 
(2:03 PM) support@geekrack: You wont have to actually set those 
(2:05 PM) ryan@xplhost.com: hey would you be able create the cPanel addon right now before i order, so i can pay all at once 
(2:06 PM) support@geekrack: Yeah give me a sec let me do it like this ill make a box in the order page for it and you can just pay all at once.. 
(2:06 PM) ryan@xplhost.com: ok, tell me when it is done, i will refresh 
(2:07 PM) ryan@xplhost.com: also, can you get me a coupon for the free block of IP addresses? 
(2:11 PM) support@geekrack: FREEIP 
(2:13 PM) ryan@xplhost.com: that coupon is wronge 
(2:13 PM) ryan@xplhost.com: it is a percentage 
(2:13 PM) ryan@xplhost.com: not $5.00 
(2:13 PM) support@geekrack: ahh one sec 
(2:14 PM) support@geekrack: done 
(2:16 PM) Support @ Pixel14.com has left the conversation. 
(2:17 PM) ryan@xplhost.com: are you able to process my credit card manualy? 
(2:18 PM) support@geekrack: Its preferred to go through WHMCS so we can keep up with records for tax purposes 
(2:18 PM) ryan@xplhost.com: ok 
(2:20 PM) ryan@xplhost.com: paid 
(2:20 PM) ryan@xplhost.com: how long are you gonna guess to have it set up? 
(2:21 PM) support@geekrack: probably 48 hours or so, im sending it to the dc now 
(2:21 PM) ryan@xplhost.com: whats dc 
(2:22 PM) ryan@xplhost.com: oh ---- 
(2:22 PM) ryan@xplhost.com: i forgot 
(2:22 PM) ryan@xplhost.com: on that order 
(2:22 PM) ryan@xplhost.com: can you have them set it up for a openvz network
 
Code: 
Session Start: Thursday, February 21, 2008
support@geekrack.net (support@geekrack.net) 
XPLHost - Ryan (ryan@xplhost.com) 
(4:15 PM) XPLHost - Ryan: what server does ahmed have 
(4:15 PM) XPLHost - Ryan: www.webhost-warehouse.com 
(4:21 PM) support@geekrack: He isnt with us as of yet 
(4:21 PM) XPLHost - Ryan: oh 
(4:21 PM) XPLHost - Ryan: is he getting a server from you soon? 
(4:21 PM) support@geekrack: possibly 
(4:21 PM) XPLHost - Ryan: nice 
(4:22 PM) XPLHost - Ryan: how many clients do you guys have, you dont have to answer this if you dont want to 
(4:22 PM) support@geekrack: 185 
(4:22 PM) XPLHost - Ryan: all dedicated clients? 
(4:22 PM) support@geekrack: about 85-90% are 
(4:23 PM) XPLHost - Ryan: wow 
(4:23 PM) XPLHost - Ryan: so where did you say you get your servers from? 
(4:23 PM) support@geekrack: burst.net 
(4:23 PM) XPLHost - Ryan: how come you have a better price than they do? 
(4:24 PM) support@geekrack: negotiated pricing with them  
(4:24 PM) XPLHost - Ryan: ah, nice 
(4:25 PM) XPLHost - Ryan: CPU: Pentium D™ 925 3.0GHZ 800FSB
---1CPU DUAL-CORE (2x1MB CACHE) 
(4:25 PM) XPLHost - Ryan: is this the server you ordered me? 
(4:25 PM) XPLHost - Ryan: Intel Dual Core Pentium D 
(4:25 PM) support@geekrack: sure is 
(4:26 PM) XPLHost - Ryan: just so that you know, you have it advertised wronge, you have it advertised as 1GB ram, and it says 2GB on their website 
(4:26 PM) XPLHost - Ryan:  
(4:26 PM) support@geekrack: no there is 2 different servers 
(4:26 PM) support@geekrack: one has 2gb 
(4:26 PM) support@geekrack: one only has 1 
(4:26 PM) support@geekrack: which is the one on sale 
(4:27 PM) XPLHost - Ryan: whats that, the closeout servers? 
(4:29 PM) support@geekrack: I never work with em 
(4:29 PM) support@geekrack: lower end boxes mostly 
(4:30 PM) XPLHost - Ryan: where are they found at? 
(4:31 PM) support@geekrack: I dont have any in stock the cheapest ones i have is http://geekrack.net/dedispecials.php 
(4:31 PM) XPLHost - Ryan: oh yeah 
(4:31 PM) XPLHost - Ryan: the one with 2gb ram is 71.99 on ur website 
(4:31 PM) XPLHost - Ryan: 99.00 on their website 
(4:31 PM) XPLHost - Ryan: u get good savings 
(4:32 PM) support@geekrack:  
(4:32 PM) XPLHost - Ryan: when matt did ur integration, do you know what files he modified? he did one for me, but im not sure what he modified, im still trying to find it 
(4:34 PM) support@geekrack: header.tpl footer.tpl and style.css in the theme you are using 
(4:34 PM) XPLHost - Ryan: i looked, i didnt see any modifications 
(4:34 PM) XPLHost - Ryan: lol 
(4:34 PM) support@geekrack: which theme? 
(4:34 PM) XPLHost - Ryan: default 
(4:35 PM) XPLHost - Ryan: how can i tell which theme im using? 
(4:35 PM) XPLHost - Ryan: oh i see 
(4:44 PM) XPLHost - Ryan: Hey, Im comming up with prices for my vps'es right now 
(4:44 PM) XPLHost - Ryan: how much can you sell me internal licenses for the following 
(4:45 PM) XPLHost - Ryan: cPanel + WHM
Pleask 10 Domains
Plesk 30 Doimains
Plesk 100 Domains
plesk Unlimited Domains
Direct Admin
Fantastico
 
(4:47 PM) XPLHost - Ryan: also ServerCP 
(5:34 PM) XPLHost - Ryan: you able to get me a price? 
(5:34 PM) support@geekrack: yes give me a few working on tickets 
(5:35 PM) XPLHost - Ryan: k 
(9:13 PM) XPLHost - Ryan: YOU HAVE A PROBLEM WITH YOUR SITE 

Session Start: Friday, February 22, 2008
support@geekrack.net (support@geekrack.net) 
XPLHost - Ryan (ryan@xplhost.com) 
(11:04 AM) XPLHost - Ryan: Hello, are you there? 
(11:04 AM) XPLHost - Ryan: I need a price on something 
(11:13 AM) support@geekrack: Sure whats up 
(11:14 AM) XPLHost - Ryan: I need a price on a Internal VPS license for the following control panels 
(11:14 AM) XPLHost - Ryan: cPanel
Pleask - please list the price of whatever you offer domain wise
Direct Admin
any other control panel you may offer
fantastico 
(11:17 AM) XPLHost - Ryan: Im guessing cPanel is $9.99 
(11:17 AM) XPLHost - Ryan: and im not sure about the others 
(11:18 AM) support@geekrack: You will have to give me just a sec to get complete listings on them 
(11:19 AM) XPLHost - Ryan: ok, can you also keep in mind that im going to be using it for resale of my VPS servers 
(11:42 AM) XPLHost - Ryan: did you get a price? 
(11:52 AM) XPLHost - Ryan: Did you get the list of prices yet? i really need them, im seting up my pricing 
(12:53 PM) XPLHost - Ryan: hello, is anyone there? 
(1:06 PM) XPLHost - Ryan: did you know that your billing pannel is down 
(1:06 PM) XPLHost - Ryan: i had teh same problem with mine as well when i updated 

Session Start: Friday, February 22, 2008
support@geekrack.net (support@geekrack.net) 
XPLHost - Ryan (ryan@xplhost.com) 
(6:33 PM) XPLHost - Ryan: Hello, are you there, i got someone interested in a server 

Session Start: Friday, February 22, 2008
support@geekrack.net (support@geekrack.net) 
XPLHost - Ryan (ryan@xplhost.com) 
(9:58 PM) XPLHost - Ryan: Hello, are you there? 

Session Start: Saturday, February 23, 2008
support@geekrack.net (support@geekrack.net) 
XPLHost - Ryan (ryan@xplhost.com) 
(1:48 PM) XPLHost - Ryan: Hello, I was wondering if my server has been setup? 

Session Start: Sunday, February 24, 2008
support@geekrack.net (support@geekrack.net) 
XPLHost - Ryan (ryan@xplhost.com) 
(10:49 AM) XPLHost - Ryan: Hello, I havent received my server details yet, did you get it by any chance 
(10:50 AM) support@geekrack: Yes, its been sent out already 
(11:10 AM) XPLHost - Ryan: are port's 8888 and 8887 open in the firewall 
(11:14 AM) support@geekrack: There isnt a firewall installed by default 
(11:14 AM) XPLHost - Ryan: how do i remove it? 
(11:14 AM) XPLHost - Ryan: or open ports 
(11:14 AM) support@geekrack: There isnt one installed 
(11:14 AM) XPLHost - Ryan: oh 
(11:14 AM) XPLHost - Ryan: ok 
(11:14 AM) XPLHost - Ryan: also, do you know how i would edit /etc/grub.conf using command line 
(11:14 AM) XPLHost - Ryan: what is the command i would use 
(11:15 AM) support@geekrack: nano pico or vi 
(11:15 AM) support@geekrack: so example 
(11:15 AM) support@geekrack: nano /etc/grub.conf 
(11:16 AM) XPLHost - Ryan: ok, then how do i save my changes? 
(11:17 AM) support@geekrack: hit ctrl+x 
(11:17 AM) support@geekrack: then hit y 
(11:17 AM) XPLHost - Ryan: ok, thank you 
(11:17 AM) XPLHost - Ryan: and to restart the server, i just use command reboot correct? 
(11:17 AM) support@geekrack: yes 
(11:17 AM) XPLHost - Ryan: ok, thank you so much 
(11:19 AM) XPLHost - Ryan: i have a question, i was downloading hyperVM and i accidently started to past something into putty, will it stop my installation 
(11:19 AM) support@geekrack: no it shouldnt stop the install 
(11:21 AM) XPLHost - Ryan: is there a way that i can get back to view the process of the installation 
(11:22 AM) support@geekrack: not if you exited the install 
(11:42 AM) XPLHost - Ryan: i have a question, i keep getting the following error, what should i do, if you know 
(11:42 AM) XPLHost - Ryan: Installing packages which lxlighttpd zip unzip lxphp lxzend curl mysql mysql-server mysqlclient10...
Loading "installonlyn" plugin
Setting up Install Process
Setting up repositories
 
(11:42 AM) XPLHost - Ryan: and it keeps repeating htis 
(11:42 AM) support@geekrack: thats not an error, its trying to connect to the repositories to install the apps 
(11:43 AM) XPLHost - Ryan: what does it mean that it isnt connecting 
(11:43 AM) XPLHost - Ryan: what do i have to do 
(11:43 AM) support@geekrack: nothing at all, if it was a timeout error it would tell you 
(11:46 AM) XPLHost - Ryan: i also get this error 
(11:46 AM) XPLHost - Ryan: Up2date Gave Error... 
(11:47 AM) XPLHost - Ryan: Reading repository metadata in from local files
Parsing package install arguments
Nothing to do
Up2date Gave Error... Trying Again...
Installing packages which lxlighttpd zip unzip lxphp lxzend curl mysql mysql-server mysqlclient10...
Loading "installonlyn" plugin
Setting up Install Process
Setting up repositories
 
(12:00 PM) XPLHost - Ryan: what is the uplink speed on my server? 100MBS 
(12:01 PM) support@geekrack: 100MBPS 
(12:01 PM) XPLHost - Ryan: great 
(12:02 PM) XPLHost - Ryan: thanks 
(12:07 PM) XPLHost - Ryan: how do i acess my server from online 
(12:07 PM) XPLHost - Ryan: like a web address 
(12:09 PM) XPLHost - Ryan: because when i go here, it doesnt load http://66.197.151.133 
(12:48 PM) XPLHost - Ryan: hey are you there, i have a problem that i need the datacenter to handle 
(12:52 PM) support@geekrack: whats the issue 
(1:14 PM) XPLHost - Ryan: you there 
(1:49 PM) XPLHost - Ryan: u there 
(1:49 PM) support@geekrack: im here 
(1:49 PM) XPLHost - Ryan: did you receive my ticket 
(1:50 PM) XPLHost - Ryan: I asked if you could have my server set up for a openVZ network, i do not think that i should have to pay to have the server reimaged and repartitioned as that should have been taken care of when i asked for a openVZ network support 
(1:51 PM) support@geekrack: We install hypervm on systems with the same partitions schematics as that one all the time with no problem 
(1:52 PM) XPLHost - Ryan: yes, it will install but it will not allow you to create the VPS 
(1:54 PM) support@geekrack: so you want us to load it with no swap partition at all correct 
(1:55 PM) XPLHost - Ryan: Hold on, Im gonna have matt take a quick look at it. he already has HyperVm and creates his own VPS servers. I will let you know what he says 
(2:04 PM) XPLHost - Ryan: I found a error on your site 
(2:04 PM) XPLHost - Ryan: http://geekrack.net/reseller.php 
(2:05 PM) XPLHost - Ryan: Looking to start your very on webhosting firm? 
(2:07 PM) XPLHost - Ryan: So do you use HyperVM? 
(2:09 PM) support@geekrack: No we user Virtuozzo 
(2:09 PM) support@geekrack: *use 
(2:09 PM) XPLHost - Ryan: ok, i just got done with matt and he showed me something 
(2:09 PM) XPLHost - Ryan: /dev/sda6              1019208   1019204         0 100% / ß reason why you can’t create any vps accounts. 
(2:10 PM) XPLHost - Ryan: so I am going to need it reportioned 
(2:12 PM) XPLHost - Ryan: Could you make /dev/sda6 200GB 
(2:24 PM) XPLHost - Ryan: Ok, i have submited a new support ticket asking for this to be reimaged an reportioned 
(2:24 PM) XPLHost - Ryan: i also included what i need in the ticket 
(2:34 PM) support@geekrack.net is now Offline 
(2:34 PM) support@geekrack.net is now Online 
(2:35 PM) XPLHost - Ryan: Please check my new ticket, Instead of a 200GB partition, i would only like a 20 GB partition 
(2:44 PM) XPLHost - Ryan: are you there? 
(2:50 PM) XPLHost - Ryan is now Online 
(2:50 PM) XPLHost - Ryan has changed his/her name to "Ryan || XPLHost.com" 
(2:50 PM) Ryan || XPLHost.: Hello, are you there, my msn is being funny 
(2:51 PM) Ryan || XPLHost.: i had to sign on with the old vertion so that it doesnt act funny 
(2:53 PM) support@geekrack.net has changed his/her status to Busy 
(3:17 PM) Ryan || XPLHost.: yes there is 
(3:17 PM) Ryan || XPLHost.: i said that i needed it reportioned 
(3:17 PM) Ryan || XPLHost.: and i needed /dev/sda6 to have 20GB 
(3:18 PM) support@geekrack: we don't re-partition them i can os reload this for you but not partiton it 
(3:18 PM) Ryan || XPLHost.: but i need it repartitioned because i need the /dev/sda6 to have 20GB 
(3:18 PM) Ryan || XPLHost.: could you contact burst 
(3:20 PM) support@geekrack: They wont perform a repartition on it either they will do a os reload on it as well 
(3:23 PM) Ryan || XPLHost.: well, im gonna need to cancel it and get my money back them, because i need to be able to run hypervm on it, and the only way that i can do that is by having /dev/sda6 reportioned with 20GB 
(3:23 PM) support@geekrack: Unfortunately we do not offer a refund on dedicated servers 
(3:24 PM) support@geekrack: You can partition the box via remote access or we can reload the os on the box and set the partitions that way as well. 
(3:24 PM) Ryan || XPLHost.: yes, that is what i would like done 
(3:26 PM) Ryan || XPLHost.: as long as i can get /dev/sda6 to have 20GB, i dont care what we have to do 
(3:26 PM) Ryan || XPLHost.: repartition and reimage 
(3:26 PM) Ryan || XPLHost.: i dont care 
(3:26 PM) Ryan || XPLHost.: but i just cannot be waiting around on it, i need this done 
(3:28 PM) support@geekrack: This will be carried out in the order it was recieved, give me the exact listing on how you want the server partitioned 
(3:30 PM) Ryan || XPLHost.:  the "/" partion needs to be 20 gb 
(3:30 PM) Ryan || XPLHost.:  then the /vz drive can have all the unneeded space 
(3:31 PM) Ryan || XPLHost.: then just leave the other partitions the standard size 
(3:31 PM) Ryan || XPLHost.: so basicaly i need the following... 
(3:31 PM) Ryan || XPLHost.:  the "/" partion needs to be 20 gb
everything else needs to be the standard 
(3:32 PM) support@geekrack: Please send me the exact partitionig scheme that you want set so that it will be done correctly 
(3:33 PM) Ryan || XPLHost.: i want...
the "/" partion needs to be 20 gb
everything else needs to be the standard
 
Code: 
(3:54 PM) Ryan || XPLHost.: how long are you guessing it will take to do this? 
(3:54 PM) Ryan || XPLHost.: just so that i have a heads up 
(3:54 PM) Ryan || XPLHost.: time 
(3:56 PM) support@geekrack: More than likely it will be completed first thing in the morning 
(3:57 PM) Ryan || XPLHost.: ok, thank you 

Session Start: Monday, February 25, 2008
support@geekrack.net (support@geekrack.net) 
XPLHost - Ryan (ryan@xplhost.com) 
(2:48 PM) XPLHost - Ryan: Shequita, i was wondering when this is going to get done for my server 
(2:48 PM) XPLHost - Ryan: It hasnt been reimaged or repartitioned yet 
(2:49 PM) support@geekrack: I dont have an eta on it as of yet 
(2:49 PM) XPLHost - Ryan: did you submit it to burstnet? 
(2:50 PM) support@geekrack: YEs 
(2:53 PM) XPLHost - Ryan: Im talking to burst and they said that there isnt even a ticket? 
(2:53 PM) XPLHost - Ryan: did you submit one? 
(2:54 PM) support@geekrack: Yes, i sure did 
(2:54 PM) support@geekrack: along with the other three reloads that have been submitted 
(2:54 PM) XPLHost - Ryan: Could i get a ticket number to give the guy im talking to 
(2:54 PM) support@geekrack: And if they are in fact releasing account information i need to know because this is a big big problem 
(2:54 PM) support@geekrack: Who are you talking to 
(2:55 PM) XPLHost - Ryan: i just hand up with them, im not sure 
(2:55 PM) XPLHost - Ryan: but he said that he didnt see a ticket at this point 
(2:55 PM) support@geekrack: Its ok ill call the VP 
(2:55 PM) support@geekrack: They arent to devulge any information at all 
(2:55 PM) XPLHost - Ryan: ik, but the thing is, i need this done 
(2:56 PM) XPLHost - Ryan: and it seems like whenever I ask you something, you avoid it 
(2:56 PM) XPLHost - Ryan: im just trying to get this done 
(2:56 PM) XPLHost - Ryan: I am waiting on this 
(2:56 PM) XPLHost - Ryan: do you have a ticket number that I could give the guy 
(2:57 PM) support@geekrack: No body is avoiding anything with you 
(2:57 PM) support@geekrack: I will deal with burst not you 
(2:57 PM) XPLHost - Ryan: ok, well will you please make sure this gets done 
(2:58 PM) XPLHost - Ryan: iv ordered the server last thursday, and i have not yet been able to use it 
(2:58 PM) XPLHost - Ryan: it's just really holding me back 
(3:00 PM) support@geekrack: You could have easily modded the partition if you do not wish to wait on the reload. We wouldnt do this for you however it can be done. 
(3:35 PM) support@geekrack: With your claim i take it you want to cancel the reformat correct 

Session Start: Monday, February 25, 2008
support@geekrack.net (support@geekrack.net) 
XPLHost - Ryan (ryan@xplhost.com) 
(7:33 PM) XPLHost - Ryan: Yes, Im going to need to order from some other place where i can get support a little quicker 
(8:00 PM) support@geekrack: Ok
 
James said:
So they lied to you about having submitted a ticket to their provider?



This is where support@geekrack.net is wrong. You deal with the customer.

Re: GR having 5 workers here - I doubt they are fully legally employed salary staff. Probably earning commissions on sales leads.
Click to expand...


We never lied to the customer about getting the OS reload order submitted. We placed the order along with the other 3 reloads that went in for that day.

We actually do have salary employees on board. We also have sales staff on board as well that work on commission.
 
James said:
People killing each other for a 60 buck server.

It just isn't worth it.
Click to expand...

In the eyes of the OP, it's probably 60$ that could be well spent towards something else though.

Some think moneys everything, and in some cases, it probably is.


Also.

GR: Hope everything gets settled out, disputes like this over miscommunication is hardly fun.
 
Being honest about it, I personally feel there is a miscommunication or misunderstanding there somewhere on the OP's part. I am standing with GR on this one.
Also, I think Burst were completely unprofessional about the whole thing.
I have resellers. You won't see me dealing directly with their clients. If their clients contact me they will be told to contact the hosting provider or the e-mail is forwarded to the Reseller. That simple.
 
James said:
People killing each other for a 60 buck server.

It just isn't worth it.
Click to expand...

it is not about $60 bucks. who really cares about that. it is the reputation that is being hurt, and on a company that is VERY hard working. Yes, i do work with GR, but, if i didnt feel they were as good as they are, i would not work for them or be affiliated in any way. take that with a grain of salt all you want, but, i can no say enough good things about GR or Shequeita.
 
I don't see what GR has done wrong. They kept their professionalism to the highest level throughout all this (As opposed to the other parties involved).
 
I stand with you on that Justin, I wouldn't be working there for free or atall to add to the matter if i didn't enjoy working with shequeita and all the other staff working here.
 
GR just resells for Burst.net, they aren't really the ones on trial if they did submit the ticket.
 
What were those chat logs of? MSN? or your live support thing through your website?

Well at least now we've heard from both sides. To the OP, I don't think paypal will be on your side on this one. Anyways, I guess the OP is a tad more pissed about the fact that he didn't get 24/7 support?

Anyways, I'll still consider GR for future business but I've decided to go with other companies for my dedicated needs for the time being.
 
Reading through everything, I'm standing fast with GeekRack. Like Dan said, they are very professional through this and their reseller were the ones who weren't. They should at least weed out that rat lol...

GeekRack tries their hardest to provide the best service they can. They will always have some people who do not like their services. But as far as i can see they provided amazing services. Who ever comes to me for dedicated or vps, they are one of my two trusted providers.

GeekRack keep up the great work. I'm standing fast with you!
 
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