Hello,
I am not sure what exactly happened but would like to put a few of my points in.
1. I can understand why GR might be upset that Burst Disclosed information that a ticket was not submitted on your behalf. If you inform a client that your going to take care of it then you shouldn't make them wait around. They are paying for a service and each day is costing them money. If you couldn't do it you should of informed the client.
2. The next thing is I wouldn't recommend coming onto a public forum and realeasing paypal information or chat conversation with your client. I believe this would probably breach your privacy policy.
"
We will not provide any personally identifiable information about you to any other person other than:
# a person or company who acquires our business;
# third parties who perform services on our behalf (such as payment processing), subject to the third party agreeing with us that it will keep your personally identifiable information confidential; "
3. How much does it cost you for a OS Reload so the server can be repartion?
I am sure the cost would probably eliminate any profits from this client for the month, but instead you eliminated a client who could of stuck with you for the long run.
I think it would be best if both parties worked together to get this eliminated. The client should of been more specific in regards to his plans of using HyperVM (which should split the root and vz directory 50/50).
I am not sure what exactly happened but would like to put a few of my points in.
1. I can understand why GR might be upset that Burst Disclosed information that a ticket was not submitted on your behalf. If you inform a client that your going to take care of it then you shouldn't make them wait around. They are paying for a service and each day is costing them money. If you couldn't do it you should of informed the client.
2. The next thing is I wouldn't recommend coming onto a public forum and realeasing paypal information or chat conversation with your client. I believe this would probably breach your privacy policy.
"
We will not provide any personally identifiable information about you to any other person other than:
# a person or company who acquires our business;
# third parties who perform services on our behalf (such as payment processing), subject to the third party agreeing with us that it will keep your personally identifiable information confidential; "
3. How much does it cost you for a OS Reload so the server can be repartion?
I am sure the cost would probably eliminate any profits from this client for the month, but instead you eliminated a client who could of stuck with you for the long run.
I think it would be best if both parties worked together to get this eliminated. The client should of been more specific in regards to his plans of using HyperVM (which should split the root and vz directory 50/50).