oh, wait, got that all wrong. F*CK BURST!!!
here is the current situation, as most of you know already, i was with GeekRack for a while, and we were reselling Burst servers. well, Burst kept screwing up orders and taking to long to even build servers ect. Well, before I knew of these problems, I decided to leave WowRack as my dedicated server provider, and go with GeekRack at Burst since I got such a smoking deal.
After a few months, GeekRack decided not to do any more dedicated services for a while, and transfered all dedicated clients to Burst management. so, on Friday 4/11/2008 10:24 AM, i got a message from Burst saying that i was officially under their management and that I would be getting my username and password for managing my account soon. Well, 3 weeks go by, and I never got any account information. I have tried calling Burst at least 10 times, and cant ever reach a live person, and even contacted one of the support guys, Benji, directly, and never heard back from him.
I contacted Burst almost 5 days ago, and still have yet to hear back from them on my ticket even. below is a copy of the ticket...
=========================
Ticket Details
Ticket ID: 1492744
Status: OPEN
When Created: 04-29-2008 - 12:24AM
Elapsed Time: 4 days
Since Last Action: 3 hours
Subject and Description
account info
My name is Justin St. Germain, and I was the General Manager for GeekRack. GeekRack transfered all accounts to Burst a few weeks back for dedicated clients. I NEVER received my account information so that i can pay my server bill when due, and was not told if my price stayed the same like it was suppose to.
please get me login information asap so that i can see when my bill is due and take care of it accordingly so there is no service interruption.
also, Shequeita, owner of GeekRack, was looking to at least keep my server under her control and payments to her, but has not heard back as of yet, so, we are trying to find out what is going on. I would prefer to keep my server under her management and separate from the rest of the servers you guys took over. please advise me on the situation.
i can be contacted at 480.233.5006. please contact me anytime and soon.
Sincerely,
Justin St. Germain
Replies/Followups
Guy H. 04-29-2008 - 12:27AM
Hello Justin,
I am going to transfer your ticket to customer service who will either answer your question in the morning or move the ticket to the billing department. One of those two departments should be able to provide a satisfactory answer to this situation.
Best Regards,
Guy W Hopkins
Technical Support
BurstNET Technologies
Rate this reply/followup
jstgermain 04-29-2008 - 12:38AM
Guy,
I appreciate your help in the matter. Is there any way you can tell me if
Shequeita will be able to continue to manage the server instead of having it
moved to your management, or, is that a question for billing too?
Sincerely,
MCT-Hosting Support
P: ###.###.####
C: ###.###.####
support[at]mct-hosting[dot]com
-----Original Message-----
From: support@burst.net [mailto:support@burst.net]=20
Sent: Monday, April 28, 2008 9:28 PM
To: support[at]mct-hosting[dot]com
Subject: {100-1492744} RE: account info
Guy H. has responded to your ticket.=20
Please preserve the subject line. This is important.
-----------------------------------------------
(Guy H.)
-----------------------------------------------
Hello Justin,
I am going to transfer your ticket to customer service who will either
answer your question in the morning or move the ticket to the billing
department. One of those two departments should be able to provide a
satisfactory answer to this situation.
Best Regards,
Guy W Hopkins
Technical Support=20
BurstNET Technologies
_______________________________________________
To respond to this ticket you can either reply to this
email or visit this URL:
https://support.burst.net/cgi-bin/pdesk.cgi?do=3Dview&cid=3D1492744
Was this response helpful? We would be grateful if you
would submit a short rating for this response as part of
our satisfaction monitoring.
=20
https://support.burst.net/cgi-bin/pdesk.cgi?do=3Drate_response&nid=3D808086=
&key=3D
0KIHT93JPC
Thank you,
BurstNET Technologies, Inc.
Ticket System Daemon
-------------------------------------------------------------------
Tickets will be automatically closed if they are open, BurstNET=20
staff replied, and a response was not recieved in 48 hours.
Also, you may search http://forums.burst.net/ to see if someone has
posted the same issue as you, for now or in the future. This is a=20
free service to everyone, with over 20,000 posts it may be helpful.
jstgermain 04-30-2008 - 12:27AM
Just a little curious as to what is going on. The initial response time was
fast, but, now I haven=92t heard anything in 24 hours. Please get back to =
me
soon guys.
Sincerely,
MCT-Hosting Support
P: ###.###.####
C: ###.###.####
support[at]mct-hosting[dot]com
-----Original Message-----
From: support@burst.net [mailto:support@burst.net]=20
Sent: Monday, April 28, 2008 9:28 PM
To: support[at]mct-hosting[dot]com
Subject: {100-1492744} RE: account info
Guy H. has responded to your ticket.=20
Please preserve the subject line. This is important.
-----------------------------------------------
(Guy H.)
-----------------------------------------------
Hello Justin,
I am going to transfer your ticket to customer service who will either
answer your question in the morning or move the ticket to the billing
department. One of those two departments should be able to provide a
satisfactory answer to this situation.
Best Regards,
Guy W Hopkins
Technical Support=20
BurstNET Technologies
_______________________________________________
To respond to this ticket you can either reply to this
email or visit this URL:
https://support.burst.net/cgi-bin/pdesk.cgi?do=3Dview&cid=3D1492744
Was this response helpful? We would be grateful if you
would submit a short rating for this response as part of
our satisfaction monitoring.
=20
https://support.burst.net/cgi-bin/pdesk.cgi?do=3Drate_response&nid=3D808086=
&key=3D
0KIHT93JPC
Thank you,
BurstNET Technologies, Inc.
Ticket System Daemon
-------------------------------------------------------------------
Tickets will be automatically closed if they are open, BurstNET=20
staff replied, and a response was not recieved in 48 hours.
Also, you may search http://forums.burst.net/ to see if someone has
posted the same issue as you, for now or in the future. This is a=20
free service to everyone, with over 20,000 posts it may be helpful.
Justin St. Germain 05-01-2008 - 12:53AM
ok, seriously, is it really that hard to get me my account information? this needs to be taken care of. i cant afford for my server to go down. please get back to me asap.
Justin St. Germain 05-01-2008 - 11:36AM
well, do i need to do something special to get some attention here. should i hold my breath? seriously, i need my account information so i can pay my server bill. i dont see how it takes so long for you guys to get that to me. i was supposed to get the info when we originally did the switch, and i never got and email, and now i cant even get you guys to respond to this ticket. what is going on?
Justin St. Germain 05-02-2008 - 07:29PM
ok, i know that i am only one guy, and i probably dont matter that much compared to all of the other customers you have, but, fact is, i am a paying customer, and i need some help. this is getting a bit old. we are almost 5 days in, and i have no response about my account still. please get back to me or i will be moving elsewhere.
===============================
so yeah, that is the fun i am dealing with. i already have a new server at WowRack being setup so I can peace out from Burst.
here is the current situation, as most of you know already, i was with GeekRack for a while, and we were reselling Burst servers. well, Burst kept screwing up orders and taking to long to even build servers ect. Well, before I knew of these problems, I decided to leave WowRack as my dedicated server provider, and go with GeekRack at Burst since I got such a smoking deal.
After a few months, GeekRack decided not to do any more dedicated services for a while, and transfered all dedicated clients to Burst management. so, on Friday 4/11/2008 10:24 AM, i got a message from Burst saying that i was officially under their management and that I would be getting my username and password for managing my account soon. Well, 3 weeks go by, and I never got any account information. I have tried calling Burst at least 10 times, and cant ever reach a live person, and even contacted one of the support guys, Benji, directly, and never heard back from him.
I contacted Burst almost 5 days ago, and still have yet to hear back from them on my ticket even. below is a copy of the ticket...
=========================
Ticket Details
Ticket ID: 1492744
Status: OPEN
When Created: 04-29-2008 - 12:24AM
Elapsed Time: 4 days
Since Last Action: 3 hours
Subject and Description
account info
My name is Justin St. Germain, and I was the General Manager for GeekRack. GeekRack transfered all accounts to Burst a few weeks back for dedicated clients. I NEVER received my account information so that i can pay my server bill when due, and was not told if my price stayed the same like it was suppose to.
please get me login information asap so that i can see when my bill is due and take care of it accordingly so there is no service interruption.
also, Shequeita, owner of GeekRack, was looking to at least keep my server under her control and payments to her, but has not heard back as of yet, so, we are trying to find out what is going on. I would prefer to keep my server under her management and separate from the rest of the servers you guys took over. please advise me on the situation.
i can be contacted at 480.233.5006. please contact me anytime and soon.
Sincerely,
Justin St. Germain
Replies/Followups
Guy H. 04-29-2008 - 12:27AM
Hello Justin,
I am going to transfer your ticket to customer service who will either answer your question in the morning or move the ticket to the billing department. One of those two departments should be able to provide a satisfactory answer to this situation.
Best Regards,
Guy W Hopkins
Technical Support
BurstNET Technologies
Rate this reply/followup
jstgermain 04-29-2008 - 12:38AM
Guy,
I appreciate your help in the matter. Is there any way you can tell me if
Shequeita will be able to continue to manage the server instead of having it
moved to your management, or, is that a question for billing too?
Sincerely,
MCT-Hosting Support
P: ###.###.####
C: ###.###.####
support[at]mct-hosting[dot]com
-----Original Message-----
From: support@burst.net [mailto:support@burst.net]=20
Sent: Monday, April 28, 2008 9:28 PM
To: support[at]mct-hosting[dot]com
Subject: {100-1492744} RE: account info
Guy H. has responded to your ticket.=20
Please preserve the subject line. This is important.
-----------------------------------------------
(Guy H.)
-----------------------------------------------
Hello Justin,
I am going to transfer your ticket to customer service who will either
answer your question in the morning or move the ticket to the billing
department. One of those two departments should be able to provide a
satisfactory answer to this situation.
Best Regards,
Guy W Hopkins
Technical Support=20
BurstNET Technologies
_______________________________________________
To respond to this ticket you can either reply to this
email or visit this URL:
https://support.burst.net/cgi-bin/pdesk.cgi?do=3Dview&cid=3D1492744
Was this response helpful? We would be grateful if you
would submit a short rating for this response as part of
our satisfaction monitoring.
=20
https://support.burst.net/cgi-bin/pdesk.cgi?do=3Drate_response&nid=3D808086=
&key=3D
0KIHT93JPC
Thank you,
BurstNET Technologies, Inc.
Ticket System Daemon
-------------------------------------------------------------------
Tickets will be automatically closed if they are open, BurstNET=20
staff replied, and a response was not recieved in 48 hours.
Also, you may search http://forums.burst.net/ to see if someone has
posted the same issue as you, for now or in the future. This is a=20
free service to everyone, with over 20,000 posts it may be helpful.
jstgermain 04-30-2008 - 12:27AM
Just a little curious as to what is going on. The initial response time was
fast, but, now I haven=92t heard anything in 24 hours. Please get back to =
me
soon guys.
Sincerely,
MCT-Hosting Support
P: ###.###.####
C: ###.###.####
support[at]mct-hosting[dot]com
-----Original Message-----
From: support@burst.net [mailto:support@burst.net]=20
Sent: Monday, April 28, 2008 9:28 PM
To: support[at]mct-hosting[dot]com
Subject: {100-1492744} RE: account info
Guy H. has responded to your ticket.=20
Please preserve the subject line. This is important.
-----------------------------------------------
(Guy H.)
-----------------------------------------------
Hello Justin,
I am going to transfer your ticket to customer service who will either
answer your question in the morning or move the ticket to the billing
department. One of those two departments should be able to provide a
satisfactory answer to this situation.
Best Regards,
Guy W Hopkins
Technical Support=20
BurstNET Technologies
_______________________________________________
To respond to this ticket you can either reply to this
email or visit this URL:
https://support.burst.net/cgi-bin/pdesk.cgi?do=3Dview&cid=3D1492744
Was this response helpful? We would be grateful if you
would submit a short rating for this response as part of
our satisfaction monitoring.
=20
https://support.burst.net/cgi-bin/pdesk.cgi?do=3Drate_response&nid=3D808086=
&key=3D
0KIHT93JPC
Thank you,
BurstNET Technologies, Inc.
Ticket System Daemon
-------------------------------------------------------------------
Tickets will be automatically closed if they are open, BurstNET=20
staff replied, and a response was not recieved in 48 hours.
Also, you may search http://forums.burst.net/ to see if someone has
posted the same issue as you, for now or in the future. This is a=20
free service to everyone, with over 20,000 posts it may be helpful.
Justin St. Germain 05-01-2008 - 12:53AM
ok, seriously, is it really that hard to get me my account information? this needs to be taken care of. i cant afford for my server to go down. please get back to me asap.
Justin St. Germain 05-01-2008 - 11:36AM
well, do i need to do something special to get some attention here. should i hold my breath? seriously, i need my account information so i can pay my server bill. i dont see how it takes so long for you guys to get that to me. i was supposed to get the info when we originally did the switch, and i never got and email, and now i cant even get you guys to respond to this ticket. what is going on?
Justin St. Germain 05-02-2008 - 07:29PM
ok, i know that i am only one guy, and i probably dont matter that much compared to all of the other customers you have, but, fact is, i am a paying customer, and i need some help. this is getting a bit old. we are almost 5 days in, and i have no response about my account still. please get back to me or i will be moving elsewhere.
===============================
so yeah, that is the fun i am dealing with. i already have a new server at WowRack being setup so I can peace out from Burst.